Here’s my experience of using Banqia. It’s been an infuriating experience that drove me to write this article in the hope that others will read it before they try using Banqia.
Note that this is a review of Banqia and not Bankia, with a ‘k’. The latter is a Spanish bank, and the similarity in names actually poses the first problem for Banqia. I expect them to be forced to change their name shortly as it causes market confusion being so similar to the other established bank’s name.
Anyway, let’s talk about Banqia.
This is what they promise:
EASY EUROPEAN IBAN ACCOUNT OPENING.
It takes just 10 minutes to open a free Banqia current account. Get access to Banqia App and manage your financials from anywhere.Banqia is a modern advanced alternative to traditional banking. We have broke down banking complex structures to the simplest levels.BANQIA is the first fintech company offering designated IBAN accounts to individuals and businesses. The current account, complete with IBAN, the ability to transfer money instantly via SEPA & SWIFT, but also to receive Settlements for Bitcoin, Bitcoin Cash, Litecoin, Ethereum & more directly to your Banqia Bank Account, We are Crypto Business & Non EU residents friendly !
Site Riddled with Spelling Mistakes
For a company that is supposed to be managing your money, it doesn’t inspire confidence to see silly spelling mistakes dotting the whole site.
As you can see above, in just one paragraph there are two amateurish spelling mistakes.
Non-existent Customer Support
They claim customer support hours from 9am to 7pm. However, when I tried to access their chat 9 times out of 10 it would be offline.
I also sent them several emails through their support system which were never answered.
In the footer of the site, they even state different opening hours than the header. Go figure!