UZO sells mobile and home internet in Portugal on MEO’s network at sub-brand prices, and it’s what I’d point any new arrival at. Setting it up takes two phone calls that you have to know to make, because nothing in the ordering flow tells you they’re coming.
Who Actually Owns the Network
Four operators run networks in Portugal: MEO, NOS, Vodafone and Digi. Everything else is a sub-brand riding on one of them. UZO belongs to MEO, Amigo to Vodafone, WOO to NOS. You get the same radio access as the parent brand at a lower price, with less hand-holding and a smaller fixed-line footprint.
That smaller footprint is the thing to check first. A sub-brand reaches a subset of its parent’s addresses, so confirm coverage for your exact building rather than for the brand. The regulator’s coverage map, the four contractual speeds every fixed contract has to state, and the rest of the arrival admin are in my guide to setting up utilities in Portugal.
What UZO Costs
Unlimited 5G mobile data is €7 a month with no contract. Fiber plus 100GB of mobile is €20, and the same bundle with TV is €25 on a three-month commitment. Prices move, so check the current ones before you order, but that’s the shape of it.
The mobile side stays contract-free, and that matters more than the headline price. You can leave next month without a penalty calculation. If you’ve just arrived and aren’t yet sure which address you’ll settle at, that flexibility beats saving another euro or two. New arrivals have enough moving parts as it is, and the tax residency side changed shape again in 2026.
Support Answers in English, Once You Get There
The support number is 800 209 986. It’s free from a Portuguese line and the agents handle English without any fuss, so you don’t need Portuguese for any of this.
Reaching one of those agents is the hard part. The automated menu sends you round several times before it concedes and puts you through to a person. Option 2 is technical support, which is where most new-account problems actually belong, so go straight there instead of working down the list. Make the first call when you have half an hour spare, not in a gap between meetings.
The eSIM Sequence
Order a plan and UZO posts you a physical SIM card. If your phone is eSIM-only, as every US iPhone has been since the 14, that card is no use to you, and there’s no self-service switch in the app or on the website.
So you call and ask them to convert the line to an eSIM. They do it and send you the QR code. You scan it, and it still doesn’t work, because the eSIM arrives inactive. You call back a second time and ask them to activate it. Then it works.
Request, then activate, as two separate calls. Ask for both in the first call and see whether the agent will queue them together, but plan for two.
How to Sequence It
Check coverage for your specific address before you choose a plan. Order early, because the SIM comes by post and postal timing is the one part you can’t hurry. Keep your existing number live until the Portuguese eSIM is activated, since the gap between “delivered” and “working” can run several days.
If something stalls past what’s reasonable, the Livro de Reclamações gets you a written response inside 15 working days and routes the complaint to the regulator at the same time, which is the escalation route worth knowing for every utility here. A phone call does neither.
Cheap, contract-free service on the biggest network in the country is a good trade for two phone calls, as long as you make them before you need the line rather than after.
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